Patches try to install more times than configured in the Default Software Update Agent policy.

Products

• Patch Management Solution for Windows

Issue/Introduction

Patches try to install more times than configured in the Default Software Update Agent policy.

Symantec Management Agent Log:
"Resetting failed application count for
Windows6.1-KB3161102-x64.msu - A reboot has been
detected","SoftwareUpdateAgent","PatchMgmtAgents.dll","4112","Informational"

Environment

ITMS 7.6 HF7

Cause

Resetting the failed installation attempts after a reboot is working as per current design.

Resolution

This design was created to install updates that failed due to locked files and would apply normally after a reboot.