search cancel

When downloading software patches the files are only 2KB in size


Article ID: 164132


Updated On:


Patch Management Solution for Windows


When trying to download Firefox (or posibly other vendor) patches the files are only about 2 KB in size

In order to confirm this collect a wireshark trace while downloading a firefox bulletin.  Add the following filter in wireshark:  "http contains firefox"  then review the trace for the following behavior:


*****http request****
GET /pub/ HTTP/1.1\r\n
[Expert Info (Chat/Sequence): GET /pub/ HTTP/1.1\r\n]
[GET /pub/ HTTP/1.1\r\n]
[Severity level: Chat]
[Group: Sequence]
Request Method: GET
Request URI: /pub/
Request Version: HTTP/1.1
[Response in frame: 6]

****Resonse in  packet 6 ****
Hypertext Transfer Protocol
HTTP/1.0 302 Moved\r\n
[Expert Info (Chat/Sequence): HTTP/1.0 302 Moved\r\n]
[HTTP/1.0 302 Moved\r\n]
[Severity level: Chat]
[Group: Sequence]
Request Version: HTTP/1.0
Status Code: 302
Response Phrase: Moved
Location: http://xx.xx.xx.xx:15871/cgi-bin/blockpage.cgi?ws-session=393137511\r\n      ** Note the actual ip address is removed
Pragma: no-cache\r\n
Cache-Control: no-cache\r\n
[HTTP response 1/1]
[Time since request: 0.029142000 seconds]
[Request in frame: 4]


Windows 2012 R2

Websense installed.


Websense blocks the Firefox files from downloading. In one case Websense allowed the Firefox files to download through a browser but would block Altiris. Patch Management tries to download Firefox patches from locations like the following:

Websense redirects to:



Change the Websense settings so the files can be downloaded.