search cancel

When a computer is renamed the new name is not updated in the SEE Management Console

book

Article ID: 164127

calendar_today

Updated On:

Products

Endpoint Encryption

Issue/Introduction

After renaming a computer the new name is not displayed in the SEE Management Console in the forest under "Symantec Endpoint Encryption Users and Computers > Active Directory Computers".
The new name is correct in the Domain Controller.
The AD Sync is working as other changes are updated in the SEE Management Console.

Environment

Found and confirmed in Symantec Endpoint Encryption 11.2.
Probably affects all versions.
Various Windows OS versions.

Cause

The computers in question had been decrypted and the agent was then uninstalled.
After which, the computer name was changed.
After an AD Sync the new computer name shows in the SEE database in the ADComputers table.
But the original computer name shows in the SEE database in the Computers table.

Resolution

The name in the ADComputers table comes from the Domain Controller via ADSync.
The name in the Computers table comes from the client itself.
There is no stored procedure or function in the SEEDb to update the computer name in the Computers table to match the name in the ADComputers table.
So if the client is not reporting the correct name to the server, as in no agent installed, there will be a mismatch between the tables.
Since the SEE Management Console pulls the computer name from the Computers table it will still show the old name of the computer.

While manually updating the computer name in the Computers table would correct this, such a modification may have unintended consequences and is not recommend or supported by Symantec.