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Unable to refresh the codebase information for package: 'Patch Install Tools Package'

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Article ID: 164126

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Updated On:

Products

Patch Management Solution for Windows IT Management Suite

Issue/Introduction

Patches are not installing on clients because the "Patch Install Tools package" is not ready and the SMP Server is unable to build codebase for the package.

Unable to refresh the codebase information for package: 'Patch Install Tools Package' (832c527c-b9c9-46fb-b1f1-2f35434ff90d)
Could not logon as user "\administrator". Current user is "DOMAIN\altirisSVCuser". Token=0, LastError=1385 (Logon failure: the user has not been granted the requested logon type at this computer).
   [Altiris.NS.Utilities.ImpersonationException @ Altiris.NS]
   at Altiris.NS.Utilities.Impersonate.CreateUserLogonToken(String domain, String user, String password, Int32 logonType, Int32 logonProvider, IntPtr& token1)
   at Altiris.NS.Utilities.Impersonate.ImpersonateUser(String domain, String user, String password, Boolean forceLogon)
   at Altiris.NS.StandardItems.SoftwareDelivery.SWDSupport.ValidatePackageForMDP(PackageItem pkgItem, String pkgAccessDomain, String pkgAccessUser, String pkgAccessPassword)
   at Altiris.NS.StandardItems.SoftwareDelivery.SWDSupport.ManageDistributionPoints(PackageItem pkgItem, Boolean snapshotOnly)
   at Altiris.NS.StandardItems.SoftwareDelivery.PackageItem.UpdateDistributionPoints()
   at Altiris.NS.StandardItems.SoftwareDelivery.PackageItem.OnSchedule(String identifier)

Logon failure: the user has not been granted the requested logon type at this computer
   [System.ComponentModel.Win32Exception @ ]

Environment

ITMS 7.6 SP1, 7.6 HF7, 8.0 HF5

Cause

The Agent Connectivity Credentials do not have sufficient rights on the SMP Server.

Resolution

Change the Agent Connectivity Credentials to a domain account with Administrator rights on the SMP or the Altiris Service account.