Control Compliance Suite Agent-less Collection-Evaluation-Reporting type jobs randomly returns "Unknown" results from windows assets when the Dissolving Agent gathers Audit Policy data.

Products

• Control Compliance Suite
• Control Compliance Suite Standards Module
• Control Compliance Suite Standards Server

Issue/Introduction

Agent-less Collection - Evaluation - Reporting type jobs randomly returns "Unknown" results from windows assets when the Dissolving Agent gathers Audit Policy data.
Running the same job, the same configuration, on the same assets - one time returns the expected FAIL/PASS results - and intermittently it returns "unknown" for one or more checks.

 

No error message as such.

Environment

Control Compliance Suite 12.6.x

Agent-Less data collection.

 

Cause

Data collection is being collected by the dissolving agent, which is being blocked from running on the target server.

 

Resolution

Please add the dissolving agent to a whitelist on the service that is blocking the dissolving agent from running. E.g. Carbon Black.