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Control Compliance Suite Agent-less Collection-Evaluation-Reporting type jobs randomly returns "Unknown" results from windows assets when the Dissolving Agent gathers Audit Policy data.

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Article ID: 164098

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Updated On:

Products

Control Compliance Suite Control Compliance Suite Standards Module Control Compliance Suite Standards Server

Issue/Introduction

Agent-less Collection - Evaluation - Reporting type jobs randomly returns "Unknown" results from windows assets when the Dissolving Agent gathers Audit Policy data. Running the same job, the same configuration, on the same assets - one time returns the expected FAIL/PASS results - and intermittently it returns "unknown" for one or more checks.

 

No error message as such.

Environment

Control Compliance Suite 12.5.x

Agent-Less data collection.

 

Cause

Data collection is being collected  by the dissolving agent, which is being blocked from running on the target server.

 

Resolution

Please add the dissolving agent to a whitelist on the service that is blocking the dissolving agent from running. For example Carbon Black.