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Error message displays when user copies files from Mac endpoint to a removable storage device

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Article ID: 164075

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Updated On:

Products

Data Loss Prevention Endpoint Prevent

Issue/Introduction

When a user copies a file containing sensitive data from a Mac endpoint to a removable storage device, the agent blocks the file copy, a block user action pop-up displays, and an error message displays. This occurs when the Endpoint Prevent: Block response rule is used.

This operation can't be completed because one or more required items can't be found. (Error code -43)

Cause

The application used to copy the file displays an error message to indicate that the copy operation was unsuccessful.

Resolution

None.