Transfer or move a Symantec VIP Credential ID from one VIP Access mobile app device to another

Products

• VIP Service

Issue/Introduction

The VIP Access Mobile app for Android and iOS (version 5.0.1 and later) includes the ability to migrate a VIP Credential ID from one device to another while preserving the VIP Credential ID and all 3rd-party authenticators. For security, the VIP credential ID on the original device will be removed after it has been migrated to the new device. 

Note: Migrating the VIP Access Desktop app is not yet supported. 

Resolution

Instructions for migrating a Symantec VIP mobile credential ID: 

1. On the existing device, update the Symantec VIP Access app to the latest version (5.0.1 or later).
2. Open the app and take a screenshot of the Credential ID.
3. From the drop-down menu, select Migrate Credential.
4. Click the GENERATE CODE button. 
5. On the new device, install or update to the latest Symantec VIP Access app from the Apple app store or Google Play.
6. Open the VIP Access Mobile app on the new device. From the drop-down menu, select Migrate Credential.
7. Click the SCAN MIGRATION CODE button, then scan the code on the existing device.
8. The Credential ID is transferred to the new device and removed from the old one.
9. Verify that the Credential ID in the screenshot taken on the old device matches the Credential ID migrated to the new device. 

 

Additional Information

In VIP manager, a credential migration report can found in under the Reports > Credential Reports link.