search cancel

Mobile Encryption for iOS does not support on-demand VPN

book

Article ID: 164039

calendar_today

Updated On:

Products

Mobile Encryption for iOS Encryption Management Server Encryption Management Server Powered by PGP Technology

Issue/Introduction

If your iOS device requires an on-demand VPN to connect to your internal network, Symantec Mobile Encryption for iOS will not cause the VPN to start when it tries to connect to your Encryption Management Server.

Please note that Mobile Encryption for iOS reaches EOS (End of Service) on 31 December 2020 and EOL (End of Life) on 31 March 2021.

Environment

  • Symantec Mobile Encryption for iOS 2.0 and above.
  • Symantec Encryption Management Server 3.4.2 and above.

Cause

Mobile Encryption for iOS is designed to communicate with Encryption Management Server using a fully qualified domain name (FQDN) using standard DNS functionality. Mobile Encryption for iOS was not designed to use on-demand VPN connections.

Symantec Mobile Encryption for iOS resolves DNS names by doing a DNS lookup using cross-platform POSIX calls. This method does not trigger the on-demand VPN.

Resolution