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Explorer.exe process hangs on Microsoft Windows 7 and Windows 10 after installing Symantec Endpoint Protection.

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Article ID: 164019

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Updated On:

Products

Endpoint Protection

Issue/Introduction

Explorer.exe process hangs after installing SEP 12.1.x on a Windows 7 or Windows 10 system.


Environment

SEP 12.1.x

Cause


Resolution

This problem is fixed in Symantec Endpoint Protection 14. For information on how to obtain the latest build of Symantec Endpoint Protection, read
Download the latest version of Symantec Endpoint Protection