Symantec Protection for SharePoint Servers (SPSS) are showing as Stopped in the CA console under the Farm Overview or when registering scanners, the operation hangs or times out.
Communication is failing between the SPSS components on the SharePoint servers.
There are several things that can cause this failure to occur. Ensure that the following points are met. The CA server will be referred to as Server A and SharePoint server that either shows as "Stopped" or that you cannot register new scanners to will be referred to as Server B:
Symantec Protection 6.0 for SharePoint Serversservice is running on both Server A and Server B.
Symantec Protection Engineservice is running on the target scanner
Test-NetConnectioncmdlet to make sure communication works. Make sure to run it on both servers, changing the ComputerName to the server you are not on. Make sure you test both ports.
Test-NetConnection -ComputerName "Server A" -Port 9455
Resolve-DNSNamecmdlet in PowerShell
Resolve-DNSName "Server A"
Resolve-DNSName "192.0.2.1", where
192.0.2.1represents Server A's IP address. Replace it with the appropriate IP address.