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Lenovo T460s with the Toshiba THNSFJ256GDNU A M.2 format SSD drives fail to load Windows after logging in at the PBA.

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Article ID: 163995

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Updated On:

Products

Endpoint Encryption

Issue/Introduction

After encrypting a Lenovo T460s that has a Toshiba THNSFJ256GDNU A M.2 format SSD drive the computer will not load Windows.
After logging in at the Pre-Boot Authentication screen the computer hangs loading Windows.
The computer remains at the Windows logo with the spinning dots screen indefinitely.
No errors are ever thrown.

Other Lenovo T460s that have another brand of SSD drive load Windows without issue after encrypting.

None

Environment

SEE 11.1.1 MP2
Lenovo T460s
Toshiba THNSFJ256GDNU A M.2 format SSD drive
 

Cause

Suspected hardware incompatibility with the Toshiba THNSFJ256GDNU A M.2 format SSD drive.

Resolution

None at this time.
This has been referred to Engineering for a fix.

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Update March 1st, 2017.

This issue has been fixed in SEE 11.1.2 HF1.

Please contact Support if you need this hot fix.

 

SEE 11.1.2 HF1 also fixes the same issue with the Toshiba THNSNJ512GCSU 2.5 inch SATA 3 SSD device.