Exception has occured in File SMPPackage.cpp at Line No 225. Type of exception is GeneralError. Error is callDSPSInfoOperationService()have failed. Return XML is =. Error from HttpGet = HTTP status: 4

Products

• Symantec Products

Issue/Introduction

DSPSinfo cannot create a package folder on the package server.  Images cannot be saved. From the DStasks.log


[2016/11/28 09:21:12.185 1420:1732 2] common\util\ExecuteCommand.cpp:util::ExecuteClass::SetResult():4406. Value of nResult(@ReturnValue) = 1, Value of bResult(@Success) = 0

[2016/11/28 09:21:12.201 1420:1732 2] common\util\[email protected] Output @errorMessage=The Exception have occured in Client Imaging Task.

Exception has occured in File SMPPackage.cpp at Line No 225. Type of exception is GeneralError. Error is callDSPSInfoOperationService()have failed. Return XML is =. Error from HttpGet = HTTP status: 404 Not Found. Empty response content received, probably web server is not running or URL is invalid. In some cases Windows can return response header with Content-Length field but with empty response payload. Error Description is  "util::CSMPPackage::callDSPSInfoOperationService". Value of Windows error code = 183 and message is " Cannot create a file when that file already exists.
"
[2016/11/28 09:21:12.201 1420:1732 2] common\util\[email protected]  Task have completed. Failure return!!

Environment

DS 8.0 HF2 and greater

Cause

Task server kept uninstalling itself and the package server couldn't access the packages stored on the IIS server.

Resolution

To fix the issues, remove the task and package server from the site server along with the DS associated components and then reinstall the components again.