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Searching clients through Endpoint Protection Manager Web Console, special characters are not displayed when typed

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Article ID: 163987

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Updated On:

Products

Endpoint Protection

Issue/Introduction

You are using Symantec Endpoint Protection Manager 14 Web Console with (Chrome, Firefox, or Internet Explorer) and want to search for a computer name that uses special characters. When you go to a client group and choose "Search clients" and in the Search Field, select Computer Name, in the Comparison Operator field, select = and in the Value field you type a computer name that uses special character(s), however when holding down the Shift key along with the corresponding special character key, it types a number or some other character instead.

Example: Holding down the Shift key and the %5 key, 5 is displayed instead of the percent sign %

When clicking out of the Value field and back in again, sometimes it will type the special character that you expected.

 

Resolution

This issue is fixed in Symantec Endpoint Protection Manager 14 RU1.  For information on how to obtain the latest build of Symantec Endpoint Protection, read
TECH 103088: Download the latest version of Symantec Endpoint Protection