Control Compliance Suite (CCS)
You are troubleshooting problems on a CCS agent and need to increase the logging level to get more information on what is causing the issue, and then be able to collect the verbose logs from the agent.
CCS 12.6.x agents
The first step in data collection analysis when agents are involved is to enable verbose logging on the CCS agent(s) after cleaning out the existing, old log files. Then to reproduce the data collection attempt to try and trap the issue in the logs for analysis.
./esmrc stop (example on Red Hat: # /esm/esmrc stop).