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Endpoint Protection Manager 14.0 Java Remote Console won't install from a remote machine when a 32-bit version of Java is installed.

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Article ID: 163969

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Updated On:

Products

Endpoint Protection

Issue/Introduction

SEPM (Symantec Endpoint Protection Manager) 14.0 Java Remote Console won't install from a remote machine when a 32-bit version of Java is installed.

Cause

The SEPM remote java console requires the 64-bit version of Java. If the 32-bit Java version is also installed it will interfere with 64-bit Java and the console won't launch.

Resolution

Solutions:

  • In SEP 14 MP1 a note was added to the remote console launch page at http://SEPM:9090 to advise to uninstall the 32-bit version of JRE.
  • Uninstall or disable the 32-bit version of Java and only the 64-bit version of Java should be enabled.
  • Launch the "Web Console " instead from your web browser "https://IP Address or Host Name:8443". Java is not required at all for this solution. Make sure the ports are not blocked via router or firewall.