search cancel

Windows Boot Manager error 0xc000000e booting to the Ghost Solution Suite automation folders.

book

Article ID: 163951

calendar_today

Updated On:

Products

Ghost Solution Suite

Issue/Introduction

Windows Boot Manager error 0xc000000e on Windows 7 64bit UEFI systems when trying to boot to automation folders

While booting to automation folders on a Windows 7 64bit EFI client the following error will be seen if a version of Windows PE 3.1 or later is used. 


Windows failed to start.  A recent hardware or software change might be the cause...........................................
Status:0xc000000e
Info: An unexpected error has occurred.

Environment

UEFI Windows 7 64bit systems with automation folders installed using a version of Windows PE later than  3.1

Cause

When installing an automations folder on an EFI loaded system there is a need for the Windows PE boot files to update the Windows client EFI boot files.   Windows 7 is not compatible with versions of these files that are provided by Windows PE 4,5 and 10.    

Resolution

There are a few options that can still allow a UEFI loaded Windows 7 64bit system to be managed by Ghost Solution Suite.  

  •  As a workaround, if the same system is configured for BIOS or legacy.  Once the OS is reloaded the automation folder can be redeployed and won't rely on the non-compatible EFI boot files. 
  • A Windows 7 64bit UEFI system could be booted to PXE or to removable media to get into automation to perform any tasks that require automation. 
  • A 64 bit Win PE 3.1 based automation folder could be used.  Because Win PE 3.1 is based on the Windows 7 OS the EFI boot files will be compatible with the client OS. 

-------
Symantec has acknowledged that the abovementioned issue is present in the current version(s) of the product(s) mentioned at the end of this article. Symantec is committed to product quality and satisfied customers.

There are currently no plans to address this issue by way of a patch or hotfix in the current or previous versions of the software at the present time. This issue may be resolved in a future major revision of the software at a later time. However, this particular issue is not currently scheduled for any release.  If you feel this issue has a direct business impact for you and your continued use of the product, please contact your Symantec Sales representative or the Symantec Sales group to discuss these concerns.  For information on how to contact Symantec Sales, please refer to the following Web site:

http://www.symantec.com/business/index.jsp

Please be sure to refer back to this document periodically as any changes to the status of the issue will be reflected here.