A customer with newly licensed DLP Cloud Service Detector has configured it to connect to the Symantec CloudSOC (aka CASB) - but the connection does not appear to be successful as no traffic moves between the appliance and the server.
Symantec CloudSOC / CASB Solution
DLP Cloud Detection Service for CASB
There is a missing step prior versions of the documentation - and it failed to note that a DLP Appliance added to the CloudSOC needs to be activated in order to function.
As per the instructions in the updated Help Center topic: Provisioning Symantec DLP Cloud Detection Service in CloudSOC (broadcom.co
"From Settings, select Content Inspection Activate Appliance."
Once activated, the appliance should be able to connect successfully.