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ULM agent ver 7.6 does not start in Red Hat 7.x

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Article ID: 163940

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Updated On:

Products

Notification Server Agent for Unix/Linux (Altiris)

Issue/Introduction

Due to defect https://bugzilla.redhat.com/show_bug.cgi?id=1285492

systemctl can't read symlinks to SysVinit service scripts in /etc/init.d after upgrading to RHEL 7.2's systemd-219-19.el7

ULM agent is not starting

n/a

Environment

ULM version 7.6.x

Cause

https://bugzilla.redhat.com/show_bug.cgi?id=1285492

Resolution

Solution either to remove symlink and copy actual script into /etc/init.d (set execution rights)

Or install attached pointifx and deploy new ULM agent (Cumulative 7.6HF7 ULM) (attached)

 

REQUIREMENT

 

SMP 7.6 HF7

 

HOW TO INSTALL THIS POINTFIX

 

  1. Retrieve files from the archive to the NS hard drive.
  2. Run as administrator PFinstaller2.EXE, click on ‘Install’ button
  3. Run scheduled tasks "NS.Package Refresh" and "NS.Package Distribution Point Update Schedule"
  4. Wait for package on Package Servers (if exist)
  5. Upgrade Symantec Management Agent on Package Servers via default SMA upgrade policy

 

 

CHANGES MADE

·         don't create link for rcscript in /etc/init.d directory

 

 

QA PERFORMED

 

·           Tested PF on ITMS 7.6 HF7 using following scenarios:

·           Verified pointfix installs / uninstalls successfully

·           Verified respective registry entry is added/removed on PF install/uninstall

·           Verified that SMA agent install/uninstall on ULM platforms

·           Verified that SMA agent starts after reboot in case opt directory was installed as separate fs

Attachments

ULM.zip get_app
PFInstaller2.exe get_app