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Ghost Console security feature "Log in as" does not work when logged into windows with an account that is not on the same domain as the log in as user.

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Article ID: 163921

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Updated On:

Products

Ghost Solution Suite

Issue/Introduction

From with in the Ghost console when using security options using AD groups, using the "Log in as" feature results in a permissions error message if the windows user and the Log in as user are not both on the same domain. 
 

The user name or password is incorrect.

Environment

Ghost Solution Suite 3.x  using the Console security feature to allow permissions based on AD user groups. 

When logging into windows as the AD user from Domain A and then logging into a console from Domain B the console will error out.

Resolution

At this time log into windows with the same account that will be used to log into the ghost console so that the database can be accessed properly. 

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Symantec Corporation has acknowledged that the above-mentioned issue is present in the current version(s) of the product(s) mentioned at the end of this article. Symantec is committed to product quality and satisfied customers.

This issue is currently being considered by Symantec to be addressed in the next major revision of the product.  There are no plans to address this issue by way of a patch or hotfix in the current or previous versions of the software at the present time.  Please note that Symantec reserves the right to remove any fix from the targeted release if it does not pass quality assurance tests or introduces new risks to overall code stability.  Symantec’s plans are subject to change and any action taken by you based on the above information or your reliance upon the above information is made at your own risk.

Please be sure to refer back to this document periodically as any changes to the status of the issue will be reflected here.

Please contact your Symantec Sales representative or the Symantec Sales group for upgrade information including upgrade eligibility to the release containing the resolution for this issue.  For information on how to contact Symantec Sales, please refer to the following Web site:

http://www.symantec.com/business/index.jsp