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ATP Platform 2.x fails to update with Error code 4

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Article ID: 163894

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Updated On:

Products

Symantec Products

Issue/Introduction

Advanced Threat Protection (ATP) Platform 2.x fails to update with Error code 4.

The health Status of one or more appliances is Attention.

When mousing over the halo on property sheet of the individualATP appliance, the message "Software update available" appears.

The status_check command appears to show that the swupdate server is available.

Some or all of the following errors may appear in the most recent run of the update CLI command or in the /var/log/symantec/sgs-td/update.log file:

  • do_download Error code: 1
  • [Errno 256] No more mirrors to try
  • [Errno 14] curl #7 - "Failed connect to swupdate.brightmail.com:443; Operation now in progress"
  • [Errno 14] curl #35 - "TCP connection reset by peer"

Resolution

To workaround:

  1. Type: update clean_all
  2. Type: update list
  3. Type: update download
  4. Type: update status
  5. Type: update install