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Internet Explorer crashes accessing some Korean banking websites with TouchEn software when MAPI enabled for Symantec Encryption Desktop

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Article ID: 163889

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Updated On:

Products

Symantec Products

Issue/Introduction

Symantec Encryption Desktop 이메일 서비스 (MAPI) 활성화된 생태에 일부 TouchEN 제품이 설치된 한국 사이트 접속시 Internet Explorer 크래쉬 발생하는 이슈.

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Upon accessing certain Korean websites where TouchEN security software is used, Internet Explorer may crash when the email service (MAPI) is enabled for Symantec Encryption Desktop.

Resolution

TouchEN 제품의 Fix 버전은  Raon Secure  연락하여 다운 받을수 있습니다.

해당 이슈에 대한 추가 가이드가 필요하시면   Symantec Support  에 연락주십시오.

Symantec Encryption Desktop email encryption 기능을 사용안할시 하기 해결책을 적용할수 있습니다.

Symantec Encryption Desktop 설치시 아래 명령어를 입력하면 TouchEN 제품과 충돌되는 MAPI 컨포넌트를 비활성화 할수있습니다.

msiexec /i SymantecEncryptionDesktop.msi PGP_INSTALL_MAPI=0

하지만 먄약 보호된 이메일 (secure email) 발송을 원하면 해결책을 적용하지 마십시오.

msiexec Symantec Encryption Desktop 설치 방법은 HOWTO84112 문서 참고하시기 바랍니다.

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A fixed version of the TouchEN software is available from the vendor.  Please contact Raon Secure for assistance in obtaining this version. 

Contact Symantec Support if further assistance or guidance is needed on this issue.

A possible workaround exists if the email encryption portion of Symantec Encryption Desktop is not being used.  To install Symantec Encryption Desktop, run the following command during install to disable the MAPI compoent, which can conflict with the TouchEN software:

msiexec /i SymantecEncryptionDesktop.msi PGP_INSTALL_MAPI=0

As this installation command installs without the email encryption component for Exchange, this should not be used if sending secure email is needed.

See article HOWTO84112 for more information on how to use msiexec with Symantec Encryption Desktop.