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SWS: AppStreamService.exe crashed on FE Server X

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Article ID: 163884

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Updated On:

Products

Workspace Virtualization (formerly SVS) Workspace Streaming (formerly AppStream)

Issue/Introduction

AppStreamService.exe crashed on FE Server X and a memory dump is created.

PROCESS_NAME:  AppstreamService.exe

ERROR_CODE: (NTSTATUS) 0xc0000005 - The instruction at 0x%p referenced memory at 0x%p. Th
at 0x%p. The memory could not be %s.

Cause

appstreamservice.exe is trying to access a lock that no longer exists.

Resolution

Symantec is aware of this issue and has fixed it in 7.6 HF7