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Exporting the Computer Status logs with 30000+ records produces a csv file with incorrect file size

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Article ID: 163866

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Updated On:

Products

Endpoint Protection

Issue/Introduction

SEPM - Exporting the Computer Status logs with 30000+ records produces a csv file with incorrect file size and missing data.

Environment

SEPM 12.1 (all versions)

Internet Explorer 7

Internet Explorer 8

Cause

Issue is caused by SEPM using IE 7 / 8 module which in turn causes the export of large log to fail.

Resolution

This problem is fixed in Symantec Endpoint Protection 14. For information on how to obtain the latest build of Symantec Endpoint Protection, read
Download the latest version of Symantec Endpoint Protection

WORKAROUND 1: When exporting the log, wait for the prompt to save the csv and click "Save" within 60 seconds - this will export the log successfully.

WORKAROUND 2: Upgrade Internet Explorer to version 9 or newer.