search cancel

Configuring the Symantec Click-time URL Protection service in Advanced Threat Protection: Email

book

Article ID: 163841

calendar_today

Updated On:

Products

Email Threat Detection and Response

Issue/Introduction

How do I configure the Click-time URL Protection service in the Symantec.cloud portal?

Resolution

How to enable the Click-time URL Protection service

For all existing Symantec Advanced Threat Protection: Email customers, the Click-time URL Protection service will be provided in a disabled state and must be enabled before any links are rewritten.

To enable the Click-time URL Protection service, navigate in the Symantec.cloud portal to:

Services > Email Services > Anti-Malware > Click-time URL Protection Settings

Using the Apply To: drop down, select whether you want to configure the service at the Global level or at a domain-specific level. Check the Enable box to enable the Click-time URL Protection service. 

 

Note: If you are not performing DKIM validation downstream you must rewrite DKIM signed messages

How do I confirm that the Click-time URL Protection service is working?

Within minutes of enabling the service, you should start to receive emails that include URLs that have been rewritten to point to a https://clicktime.symantec.com/ address.

 

HTML email formatting may be hiding the rewritten URL

If your email is being displayed in HTML format, it is possible to have the text display a URL or link that is different to the actual destination URL.

For example, both of these links were successfully rewritten by the Click-time URL Protection service, but you can only view the rewritten URL when you hover your mouse pointer over the link or inspect the link's properties:

  • http://www.symantecexampledomain.com
  • https://www.symantecexampledomain.co.uk

 

How do I whitelist a domain to exclude it from Click-time URL Protection processing?

Refer to https://support.symantec.com/en_US/article.TECH236169.html

Attachments