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All messages receive "Unscannable for other" verdict

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Article ID: 163834

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Updated On:

Products

Messaging Gateway

Issue/Introduction

All messages scanned by Messaging Gateway (SMG) return the "Unscannable for other" message disposition regardless of their content.

In the bmserver_log:
2017-01-25T11:23:45-05:00 (ERROR:2218.1693447936): [10312] Could not create an MDS object.

Environment

Messaging Gateway

Cause

This is a known issue. The automated cleanup of unused files from a temporary workspace is also removing the directory used by antivirus scanning for its temporary files.

Resolution

This issue has been partially addressed with the SMG 10.6.3 release, but can still occur under some circumstances. This issue will be fully addressed in a future release.

Workaround

Restarting the MTA process from the command line will cause Messaging Gateway to recreate the temporary space used for AV scanning. Alternately the SMG system can be rebooted to resolve the issue.

smg> service mta restart