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DCS 6.5 agent not updating policy.

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Article ID: 163827

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Updated On:

Products

Data Center Security Server

Issue/Introduction

If the DCS 6.5 agent is not updating its policy on a Windows Server, then the SISIPSService may have been put into an unresponsive state due to a deadlock.

Policies will not apply to Windows Server machines and if the agent is not updated, then there is a potential for BSOD's to occur on the Windows Servers that are experiencing SISIPSDriver deadlocks.

Environment

Windows Server

Cause

6.5 Agent Hot Fix 9 resolved an issue where Windows Server systems could be put into an unresponsive state due to a deadlock caused by the SISIPSDriver while performing a cleanup task on its process termination.

Resolution

Ensure that the DCS IPS Driver is running and loaded (SISIPSService):

If the service is running, the agent version is below "6.5.0.498", and is not receiving policy updates then the Hot Fix 9 agent should be installed:

The agent can be downloaded HERE and upgraded on any 6.5 agents experiencing this issue.

Attachments

agent_6.5.0.498.zip get_app