DCS 6.5 agent not updating policy.
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DCS 6.5 agent not updating policy.


Article ID: 163827


Updated On:


Data Center Security Server


If the DCS 6.5 agent is not updating its policy on a Windows Server, then the SISIPSService may have been put into an unresponsive state due to a deadlock.

Policies will not apply to Windows Server machines and if the agent is not updated, then there is a potential for BSOD's to occur on the Windows Servers that are experiencing SISIPSDriver deadlocks.


Windows Server


6.5 Agent Hot Fix 9 resolved an issue where Windows Server systems could be put into an unresponsive state due to a deadlock caused by the SISIPSDriver while performing a cleanup task on its process termination.


Ensure that the DCS IPS Driver is running and loaded (SISIPSService):

If the service is running, the agent version is below "", and is not receiving policy updates then the Hot Fix 9 agent should be installed:

The agent can be downloaded HERE and upgraded on any 6.5 agents experiencing this issue.


agent_6.5.0.498.zip get_app