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Antispam definitions may not be updated on Messaging Gateway with the following error: "Error from web server 404 - Not Found : unable to GET: https://aztec.brightmail.com..."

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Article ID: 163809

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Updated On:

Products

Messaging Gateway

Issue/Introduction

Messaging Gateway may not be able to download Antispam definitions for some time

The Conduit log may show the following errors:

Error from web server 404 - Not Found : unable to GET: https://aztec.brightmail.com/....
 

Resolution

UPDATE: As of October 25th, 2016, the issue has been resolved.

Should the problem still be noticed on certain scenarios, Symantec recommends that all appliance are upgraded to the latest version available.