When creating a Problem using 'Report a Problem' form in Service Catalog its Priority is not calculated from Impact/Urgency matrix.
ServiceDesk 8.0 HF1
ServiceDesk 8.0 HF2
ServiceDesk 8.0 HF3
ServiceDesk 8.0 HF4
Product defect, there are two logic flaws around this functionality.
This has been reported to Symantec Engineering and will be fixed in a future version of ServiceDesk.
These problems are in the open Problem Feeder project and can be fixed by making a couple modifications: