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ATP Roaming Connection Error

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Article ID: 163780

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Updated On:

Products

Advanced Threat Protection Roaming

Issue/Introduction

ATP Roaming synapse correlation may show error "Connection Error" under Settings > Global > Synapse

Synapse: Connection Error

Environment

ATP Roaming + ATP Dashboard

Cause

This error is usually caused by something on the customer environment such as firewall or networking issues.

Resolution

-    Use the command-line utility, status_check, to verify connectivity status.
-    Check the central_manager.log for errors.
-    Troubleshoot any internal networking problems

For more information about the status_check please see related article GUIDES10268