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SED 10.4 Stand-Alone - After changing the Windows password using Ctrl-Alt-Del the SED password does not sync.

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Article ID: 163779

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Updated On:

Products

Symantec Products

Issue/Introduction

Computer encrypted with SED 10.4 Stand-Alone using SSO.
Customer changed the password on an encrypted computer using Ctrl-Alt-Del.
After this the passwords did not synch.

None

Environment

SED 10.4 Stand-Alone

Cause

When setting up an encryption user they used the following format:
User Name: [email protected]
Domain: domain.com or domain.local
Password: The Windows password.

Resolution

For the user name just use "first.last".
Do not put a "@domain.xxx" extension.
For the domain just use the domain name without any extension, i.e., no .com or .local.
For the passphrase use your Windows password.
Reboot the computer and ensure you can log in with the Windows password at the BootGuard.
Then change the Windows password using Ctrl-Alt-Del and test to see if the passwords syncs.