Upgrade of the Endpoint Protection client is failing on Windows Embedded

Products

• Endpoint Protection

Issue/Introduction

Customer is trying to upgrade the version of Symantec Endpoint Protection (SEP) on Windows Embedded machines

Error in SEP_Inst.log:

MSI (s) (30:F0) [17:31:27:207]: Invoking remote custom action. DLL: C:\Windows\Installer\MSI6A.tmp, Entrypoint: InstallEmbeddedFileExclusions
clientca:  InstallEmbeddedFileExclusions: Start
CEmbExclusionManager HandleFileExclusions C:\Program Files\Symantec\Symantec Endpoint Protection\12.1.6867.6400.105\
CEmbExclusionManager HandleFileExclusions failed for C:\Program Files\Symantec\Symantec Endpoint Protection\12.1.6867.6400.105 for action 0:  0x80070006
clientca:  InstallEmbeddedFileExclusions: Failed
LinkAllExecutables Could not get file attributes for C:\Documents and Settings\All Users\Application Data\Symantec\Symantec Endpoint Protection\12.1.6867.6400.105\Data\Cached Installs\Program Files\Symantec\Name\Version\Bin\contentmetadata.dat
LinkAllExecutables Could not get file attributes for C:\Documents and Settings\All Users\Application Data\Symantec\Symantec Endpoint Protection\12.1.6867.6400.105\Data\Cached Installs\Program Files\Symantec\Name\Version\Bin\installdata.xml
1: LinkAllExecutables 2: 0

Environment

this has been seen on OS Posready2009 SP3 by example

Cause

the filter driver FBWF is not started

 

Resolution

starting the FBWF filter driver by example by typing the command "sc config fbwf start= auto" and restart the system, will allow SEP to be upgraded