You are trying to install Endpoint Protection Small Business Edition (Cloud) on a server OS, and the installation fails with the error stating "The Setup Wizard could not install all the selected components."
“Installation not completed. The installer could not install all the selected components. If the problem persists, please contact customer support and quote reference number xxxxxxxx."
Note: A unique reference number will be generated on each installation attempt.
Additionally, you can find more detailed information in the HEP_Server_Install.log located in: %ProgramData%\Symantec.cloud\syminstall\HEP_Server_Install.log
Look for entries indicating SEP Install Returned: ... SEP Install Failed
2016-09-22 10:07:29.141; INF; t=5456; WinMain(204) : SEP Install Returned: [RetCode: 0] [ExitCode: 1622]
2016-09-22 10:07:29.141; ERR; t=5456; WinMain(236) : SEP Install Failed
You may also find more error information in SymantecLauncher.log located in: %ProgramData%\Symantec.cloud\syminstall\SymantecLauncher.log
2016-09-22 10:07:29.468; INF; t=7836; CActionCmd_EXE::Run(151) : Action Complete Exit Code: 1627
2016-09-22 10:07:29.468; ERR; t=7836; CActionCmd_EXE::Run(192) : Action Command Failed
2016-09-22 10:07:29.468; ERR; t=7836; CActionScriptProcessor::RunAction(2154) : Action failed - will not attempt to install remaining components (0x65b)
HEP_Server_Install.log exit code 1622, and SymantecLauncher.log exit code 1627 are due to access errors in the temporary folders, or mismatched values for the TMP and TEMP user environment variables.
To correct mismatched TMP and TEMP variable values:
To address temp folder permissions: