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Computer import from a DS 6.9 or GSS 3.0 to GSS 3.1 won't import properly

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Article ID: 163730

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Updated On:

Products

Ghost Solution Suite

Issue/Introduction

Using the "Import Computers.." option in the GSS (Ghost Solution Suite) 3.x Console may result in warnings about IPs, Serial number, UUID and other computer information that exist in the current database and will result in that computer not being imported.  

Several warnings regarding IPs, Serial number, UUID and other computer information may report that it matches an existing record.   The option to continue Yes or No will be presented.  

Environment

GSS 3.x Console.

Cause

If there is any records in the database that is shared in the imported list the imported clients will not be imported.

Resolution

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Symantec Corporation has acknowledged that the above-mentioned issue is present in the current version(s) of the product(s) mentioned at the end of this article. Symantec is committed to product quality and satisfied customers.

This issue is currently being considered by Symantec to be addressed in the next major revision of the product.  There are no plans to address this issue by way of a patch or hotfix in the current or previous versions of the software at the present time.  Please note that Symantec reserves the right to remove any fix from the targeted release if it does not pass quality assurance tests or introduces new risks to overall code stability.  Symantec’s plans are subject to change and any action taken by you based on the above information or your reliance upon the above information is made at your own risk.

Please be sure to refer back to this document periodically as any changes to the status of the issue will be reflected here.

Please contact your Symantec Sales representative or the Symantec Sales group for upgrade information including upgrade eligibility to the release containing the resolution for this issue.  For information on how to contact Symantec Sales, please refer to the following Web site:

http://www.symantec.com/business/index.jsp