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'ATP Instance could not be registered' when trying to add your ATP Manager information into ServiceNow

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Article ID: 163726

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Updated On:

Products

Endpoint Detection and Response Advanced Threat Protection Platform

Issue/Introduction

When registering your ATP manager in ServiceNow, you receive an error regarding an invalid insert

Resolution

In order to resolve this, please check the following:

  • Confirm ATP server is functioning and the microservices_host service is running
  • Confirm that the client id / secret is correct
  • Confirm that the MID server is functioning and the services are running