'ATP Instance could not be registered' when trying to add your ATP Manager information into ServiceNow

Products

• Endpoint Detection and Response
• Advanced Threat Protection Platform

Issue/Introduction

When registering your ATP manager in ServiceNow, you receive an error regarding an invalid insert

Resolution

In order to resolve this, please check the following:

• Confirm ATP server is functioning and the microservices_host service is running
• Confirm that the client id / secret is correct
• Confirm that the MID server is functioning and the services are running