Administering unmanaged Mac OS X installations as a Partner

Products

• Symantec Products

Issue/Introduction

This article describes how to install an unmanaged Symantec Endpoint Protection Small Business Edition (SEP SBE) agent on Mac OS X.

This article assumes you currently have an active SEP SBE Partner Management Console.

If you are new to the Partner Management Console please check out our Getting Started Guide.

Resolution

Partner Management Console - Unmanaged Mac support

To better protect your customers, Symantec Endpoint Protection Small Business Edition (SEP SBE) has enhanced their security services by providing protection for Mac computers. Endpoint Protection protects your customer's Mac computers with the power of  Norton Security for Mac. After you install Norton for Mac on the computer using the SEP SBE account, the product automatically protects the Mac from all types of malware and safeguards your sensitive data. By default, all the protection features are enabled and your Norton product monitors the Mac computer.

An activated SEP SBE Mac computer is unmanaged, meaning that any management must be done locally on the Mac. All the settings are available for the user to configure.

From the Partner Management Console, you have the ability to allow or deny access to Mac features for all your customers or a specific customer. You can also run the Mac summary report.

To start protecting your customer’s Mac computers from the SEP SBE management console follow these steps.

Partner Management Console - Allow or deny access to Mac

In the Partner Management Console, by default, access to Mac is disabled.  Partners can choose to enable this feature for certain or all their customers.

If you want to import an existing customer with Mac, that customer must be given Mac access or all Macs from their account must be deleted. 

A partner's  access setting overrules the customer's setting to add Mac computers.

To allow or deny access from Partner Management Console for all customers

• In the Partner Management Console, go to the Administration page.
• Click Unmanaged Mac, and check Deny access to the Mac Computers page and hide Mac-related references for all your customers.
• Note that this setting is disabled if any customer has Macs in their account. You must first delete all Macs from the SEP SBE management console > Mac Computers page or delete the customers with Mac.

To allow or deny access from Partner Management Console for a specific customer

• In the Partner Management Console, go to the Customer Profile page.
• Check Deny access to the Mac Computers page and hide all Mac-related references.

• Note that this setting is disabled if the customer has any Macs in their account. You must first delete all Macs from the SEP SBE management console > Mac Computers page.