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SEP SBE (Cloud) Agent does not upgrade unless an administrator logs into the machine

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Article ID: 163716

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Updated On:

Products

Symantec Products

Issue/Introduction

After an update is released for Symantec Endpoint Protection Small Business Edition (Cloud), the agent doesn't automatically upgrade if the user on that machine is not an administrator.

On desktop operating systems no error will be seen, on a server OS a popup may be seen asking to log in as an administrator to complete LiveUpdate.

Environment

All OS's

Resolution

The upgrade will only take place once an administrator is logged in as admin rights are required for the upgrade to complete. Please log into the machines as an administrator to complete the upgrade. Alternatively, uninstall the agents, reboot, and then deploy the new version via a redistributable package.