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Symantec Management Agent plug-ins update fails

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Article ID: 163702

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Updated On:

Products

IT Management Suite

Issue/Introduction

After installing an upgrade and enable plug-ins update policies, the policies fail on clients with warning "DownloadPackage (id - {832C527C-B9C9-46FB-B1F1-2F35434FF90D}) - unknown exception" Warning: DownloadPackage (id - {832C527C-B9C9-46FB-B1F1-2F35434FF90D}) - unknown exception

NB. Package Guid varies

Environment

ITMS / CMS 8.0

Cause

Altiris agent is attempting to execute package remotely without download.

Resolution

Check "Settings\All Settings\Software\Managed Delivery Settings", and uncheck "Run from the server if bandwidth is above"

Check "Targeted Agent Settings", Downloads tab, under (Download and Run Options), and uncheck "Run from the server if bandwidth is above"