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You must re-upload the license after addressing proxy SSL certificate error in ATP

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Article ID: 163699

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Updated On:

Products

Endpoint Detection and Response

Issue/Introduction

When installing your license into ATP, there may be a communication issue if you are using a Network proxy that is performing SSL decryption or man-in-the-middle-type inspection that interrupts the transmission of the license data to Symantec's servers.

Resolution

After the interception issue has been resolved, you must re-upload your license through the Global Settings page to resume ATP communication with Symantec servers.