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Unexpected network connection issues with Network Threat Protection Firewall installed and GAS Technology software

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Article ID: 163695

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Updated On:

Products

Endpoint Protection

Issue/Introduction

After upgrade of Endpoint Protection client or after modifying the feature set to add in the Network Threat Protection Firewall (Teefer), abnormal and unexpected network connection issues are experienced such as failure to obtain DHCP address or issues with client/server communication.

Environment

  • Endpoint Protection Client with Network Threat Protection (NTP) installed
  • Warsaw Technology by GAS Technology
  • G-Buster Browser Defense by GAS Technology

Cause

Previous old legacy versions of 3rd party software created by GAS Technologies were causing issues when installed with Endpoint Point Protection Firewall.

Resolution

Upgrading to the latest released version of the 3rd party software resolved the issue.  Contact GAS Technologies support to obtain the latest version to ensure compatibility.