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Usability problems for limited administrators after upgrading to 10.6.2


Article ID: 163693


Updated On:


Messaging Gateway


After upgrading to Symantec Messaging Gateway 10.6.2, some limited administrators cannot view the dashboard images and clicking on navigation links send the limited administrator back to the login screen.


The BrightmailLog.log file contains the following Warning:

BrightmailLog.log lists the following warning:
Sep 21 2016 22:01:35 [http-bio-443-exec-2] [AdministratorRoleChecker] WARN - A
user 'test.admin' has attempted to access a prohibited page:


This issue has been resolved by the release of 10.6.2-7. Customers experiencing this issue should upgrade to the latest release to resolve this issue.

As a temporary workaround for the login aspect of this, enable and use the "Remember Me" login feature.

In Control Center web GUI:

  • Administration > Control Center > Users > User Help