How to clean-up 7.5 agents that are not upgrading to 8.0 for various reasons.
ITMS 8.0 (upgraded from ITMS 7.5)
The following script will stop the 7.5 agent, clean-up a number of directories and restart the agent. This should allow the agent to communicate with the SMP and to download the upgrade policy (and finally be able to upgrade to 8.0).
@ECHO OFF REM CHECK WE CAN ACCESS THE CLIENT PING -n 1 %COMPNAME% || ECHO CANNOT PING %COMPNAME% & EXIT 99 REM STOP THE AGENT sc \\%COMPNAME% STOP AeXNSClient || ECHO CANNOT STOP AGENT ON %COMPNAME% & EXIT 911 REM WAIT 10 SECONDS FOR THE AGENT TO STOP PING -n 10 -w 1000 %COMPNAME% REM CLEANUP THE AGENT TASKS, HISTORY AND POLICIES RD "\\%COMPNAME%\c$\ProgramData\Symantec\Symantec Agent\Ldb" /s /q RD "\\%COMPNAME%\c$\Program Files\Altiris\Altiris Agent\TaskManagement" /s /q RD "\\%COMPNAME%\c$\Program Files\Altiris\Altiris Agent\Agents\SoftwareManagement\Software Delivery" /s /q DEL "\\%COMPNAME%\c$\Program Files\Altiris\Altiris Agent\Client Policies\*.xml" /f REM STOP THE AGENT sc \\%COMPNAME% START AeXNSClient || ECHO CANNOT START AGENT ON %COMPNAME% & EXIT 999 :END EXIT 0