DLP Endpoint agent status shown as not reporting on Enforce console

Products

• Data Loss Prevention Endpoint Prevent
• Data Loss Prevention Endpoint Discover

Issue/Introduction

Symantec Data Loss Prevention (DLP) Endpoint

EDPA service is not getting started on the endpoint machine while WDP is running fine.

Observation so far:

1. AV exclusions in place
2. Local Admin account used for installing the agent.
3. After a reboot, EDPA service gets started for few seconds but stopped again.
4. Tried re-installing the endpoint agent but the issue still persists.
 

EDPA log analysis :

5940 | WARNING | AgentServices.ServerCommunicatorService.ConnectionStrategy | Failed to set advise point. HRESULT: -2147023838
5940 | SEVERE  | CoreServices.AgentServices | Error instantiating or initializing Server Communicator | [SYMRESULT 0x8001ffff] |AgentServicesImpl.cpp(411)
5940 | INFO    | CoreServices.AgentServices | Agent service has been shut down: Message Service

Environment

All supported DLP Agent versions.

 

Cause

On the affected machine, Network List Service was disabled.
After enabling it, start the EDPA service.

Resolution

Please, verify if Network List Service is disabled.
Enable it and start the EDPA service.