Jobs scheduled by a former CCS(Control Compliance Suite) User who has left the company, now fail to run due to logon error.

Products

• Control Compliance Suite Windows

Issue/Introduction

Jobs scheduled by a former CCS(Control Compliance Suite) User who has left the company, now fail to run due to logon error. These jobs may include some jobs the user did not create but scheduled.

"An error occurred while attempting to run the scheduled job"

Cause

The person who created and  scheduled the job or scheduled an already created job has left the company and user account has been removed.

Resolution

This can be remedied by any CCS Administrator by right clicking on the scheduled jobs and removing the schedule. Then if needed, a CCS User can reschedule the job’

Alternately, if there are many jobs which the user scheduled and you do not wish to remove and recreate all the schedules, you can modify the ‘bv_ScheduledItemScheduleInfos’ table in CSM_DB by replacing the schedulers account name in the ‘SSI_Author’ column with a valid user name              .