Installed Symantec Encryption Desktop 10.3.2 MP13 on a Lenovo 20FBCTO1WW.
After encrypting the drive and rebooting the computer, the user is presented with the Boot Guard screen.
After logging in at the Boot Guard the user is presented with a black screen with no cursor.
1. Make and model: Lenovo 20FBCTO1WW
2. OS: Windows 7 Pro, 184.108.40.20601 Service Pack 1 Build 7601
3. BIOS Mode: UEFI.
4. BIOS Version/Date: LENOVO N1FET43W (1.17), 8/2/2016
5. Hard Drive: NVMe SAMSUNG MZSLW1T0 SCSI Disk Device - M.2 format
Suspected compatibility issues with the NVMe SAMSUNG MZSLW1T0 SCSI Disk Device - M.2 format drive.
Had to decrypt the drive using the USB recovery option - HOWTO85018.
This has been referred to our Developers for a fix.