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CSP agent shows a circle with diagonal line and a red flag in the Java Console

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Article ID: 163616

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Updated On:

Products

Critical System Protection Data Center Security Server Advanced

Issue/Introduction

Symantec Critical System Protection (SCSP) agent shows a circle with diagonal line and a red flag in the Java console that will not automatically clear.

SCSP agent shows a circle with diagonal line and a red flag for a long time and won't disappear.

Cause

IPS function has been disabled when installing client at the first time.

Circle with diagonal line means prevention is completely disabled.

Red flag means policy is being applied but has not completed yet.

Resolution

  1. logon OS as root, run command
    1. #su - sisips
  2. go to IPS folder
    1. suse11sp2:~> cd /opt/Symantec/scspagent/IPS/
  3. run ./sisipsconfig.sh -i

System will show "The Prevention Feature is enabled. You must reboot to complete the change."

Now restart server

If OS show "Permission denied", when you run the command # su - sisips

You should run the command as below to promote root permission

./sisipsoverride.sh

Then run #su - sisips again

IMPORTANT:

You should make sure that the root user has been added in override option IPS policy.

Open a IPS policy, click Policy Override

add root user to this option

 

After steps above, the DCS client get back to normal status.

 

 

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