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Annotation not working with Simplified Chinese GB2312

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Article ID: 163601

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Updated On:

Products

Messaging Gateway

Issue/Introduction

When an annotation is created by Messaging Gateway (SMG) using the Simplified Chinese (GB 2312) character set and attached to a message, the annotation is not appended to the original message as expected. Instead, when the message is viewed in some mail clients, the original message appears as an attachment to a message containing the annotation text as the message body.

Environment

Messaging Gateway

Cause

SMG is unable to properly identify the character set of the annotation as GB2312 and so defaults to US-ASCII which changes how the annotation is merged into the original message.
 

Resolution

This issue has been addressed with the SMG 10.6.3 release.

For earlier versions, s a workaround, please remove chinese characters from the annotation text.