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Endpoint Protection Manager notification emails are missing report details or attachments are blank

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Article ID: 163597

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Updated On:

Products

Endpoint Protection

Issue/Introduction

Symantec Endpoint Protection Manager notification emails are missing report details or attachments are blank.

This may be evident, in particular, after upgrading to SEPM 12.1 RU6 MP5

Endpoint Protection Manager notification emails are missing report details or attachments are blank

Style.css or *.mht attachments, but no visible content when viewing attachments

Environment

Windows

Cause

This issue has been fixed in SEP 14.0 Manager.

Resolution

Solution: upgrade to SEP 14.0 Manager.

As a work-around, to obtain more readable email reports, please try the following:

  • remove scm.email.content.type setting from SEPM\tomcat\etc\conf.properties (use html-formated email), restarting SEPM service(s) after any change to conf.properties
  • configure SEPM notification emails to use report type to "event list" rather than "summary report"