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Symantec Workspace Virtualization and Streaming BSOD on Windows 10 Anniversary edition

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Article ID: 163574

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Updated On:

Products

Workspace Virtualization (formerly SVS) Workspace Streaming (formerly AppStream)

Issue/Introduction

Symantec Workspace Virtualization and Streaming agents encounter a Blue Screen of Death (BSOD) during boot time on Windows 10 Anniversary edition.

Environment

Windows 10 build 1607

Resolution

Symantec is aware of this issue and has resolved this in the 7.6 HF8 release. 

Microsoft is aware of this issue and is working on fixing the orginal instance that causes the BSOD to occur with Workspace Streaming and Virtualization
 

Workarounds:

  • Rollback to windows 10 1511 build 
  • Rollback to previous operating system. 
  • Uninstall the SWV agent by doing the following:
  1. Boot into safe mode
  2. Open command prompt as Administrator
  3. Type: REG ADD "HKLM\SYSTEM\CurrentControlSet\Control\SafeBoot\Minimal\MSIserver" /VE /T REG_SZ /F /D "Service"
  4. Enter
  5. Type: net start msiserver
  6. Enter
  7. Close command prompt
  8. Open Progams & Features
  9. Uninstall Symantec Virtualization Agent
  10. Reboot computer, Windows should boot as expected now.