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Email Templates are Mis-Formatted After Upgrade.

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Article ID: 163553

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Updated On:

Products

Workflow Solution ServiceDesk

Issue/Introduction

After upgrading to version 7.5.3001.112, a review of the resulting emails from email templates found some formatting errors, extra line spaces, and title color bar wrapping.

N/A

Environment

7.5.3001.112

Cause

Unknown.  This cannot be reproduced 

Resolution

We took the HTML formatting and copied it into MS Word, then to Chrome, and saved the changes, then copied it back and it worked correctly.