search cancel

Cannot install Control Compliance Suite (CCS) Agent 11.1 on Windows 2008 core

book

Article ID: 163536

calendar_today

Updated On:

Products

Control Compliance Suite Windows

Issue/Introduction

When installing CCS agent 11.1 on a Windows 2008 Core, the installation hangs when starting the services.

Environment

Windows 2008 Core

CCS Agent 11.1

Resolution

Windows 2008 Core is missing some DLLs compared to Windows 2008 with GUI. See list of DLLs installed by default :

https://msdn.microsoft.com/en-us/library/ms723876.aspx?f=255&MSPPError=-2147217396

We require to have oledlg.dll present on the machine for the agent to work. File location:

  • C:\Windows\System32
  • C:\Windows\SysWOW64

You need to copy the 2 version of the dll (32 and 64bits) from a Windows 2008 (with GUI) to a Windows 2008 (Core) in the same folder.

Once the 2 DLLs are copied, the installation and service start will succeed.